Effective Date: 1 Nov 2024

This Privacy Policy explains how Season One Communications ("we", "our", "us") collects, uses, stores, and protects your personal data when you use our website or contact us directly. We are committed to ensuring your privacy is protected in accordance with UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Season One Communications is a UK-based communications and PR agency. Our registered office is [insert company address].

For the purpose of the UK GDPR, we are the “data controller” of any personal information you provide to us.

2. What Information We Collect

We may collect and process the following personal data:

• Contact details: name, email address, phone number, and organisation (if provided).

• Website usage data: including IP address, browser type, pages visited, and referring website (via analytics tools).

• Communications: records of any emails, messages, or enquiries sent via our website or social media.

We do not collect any special category data (e.g. health, race, religion) unless explicitly provided by you for a specific purpose and with your consent.

3. How We Use Your Information

We use your data to:

• Respond to enquiries and provide our services.

• Send occasional updates about our services, if you’ve opted in.

• Improve our website and understand user behaviour.

• Maintain our business operations and meet legal obligations.
   

We rely on the following lawful bases for processing your data:

• Legitimate interests: in operating and marketing our services.

• Consent: for marketing emails or newsletters.

• Contract: where processing is necessary for a contract with you.

• Legal obligation: where we must retain data for compliance purposes.

4. How We Share Your Data

We do not sell your data. We may share it with trusted service providers who help us operate our business (e.g. website hosting, analytics, email platforms). These providers are required to keep your data secure and only process it on our instructions.

We may also disclose data if required to do so by law or to protect our rights.

5. International Transfers

Some of our third-party service providers may store or process data outside the UK. Where this is the case, we ensure that appropriate safeguards are in place, such as Standard Contractual Clauses or UK adequacy regulations.

6. Data Retention

We only keep your personal data for as long as necessary for the purposes for which it was collected. This includes any legal, accounting, or reporting requirements.

Enquiry emails are typically retained for up to 2 years unless a client relationship is established, in which case longer retention may apply.

7. Your Rights

You have rights under UK data protection law, including:

• The right to access your personal data.

• The right to correct inaccurate data.

• The right to request erasure ("right to be forgotten").

• The right to object to or restrict processing.

• The right to data portability (in certain circumstances).

• The right to withdraw consent at any time (for marketing or optional processing).

To exercise your rights, email us at [insert your contact email, e.g. hello@seasononecomms.co.uk].

If you're unhappy with how we handle your data, you can also complain to the Information Commissioner’s Office (ICO) at www.ico.org.uk.

8. Security

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, use, or disclosure.

9. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices of other websites. We encourage you to read their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on our website with the updated date at the top.

Contact Us
If you have any questions about this policy or your personal data, contact us at:
Email: hello@seasononecomms.co.uk
Phone: 01452 234033
Address: 168 Cheltenham Road, Gloucester, GL2 1JR